All support tickets are replied to within 24 hours, 7 days a week, including Holidays. Please be sure to check your spam or promotional folders.

Phone Support available Monday - Friday | 9AM-4PM EST | (excluding Holidays)

Bogg

At this time, we do not accept phone orders.&#xA0;However, you can reach out to us via email at&#xA0;<a href="mailto:hello@boggbag.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">hello@boggbag.com</a>&#xA0;or by phone at 866-264-4224 for&#xA0;assistance&#xA0;with your online orders.&#xA0;

At this time, we do not accept phone orders. However, you can reach out to us via email at hello@boggbag.com or by phone at 866-264-4224 for assistance with your online orders.

Can I place an order over the phone with Bogg Bag?

Orders & Payments

What is your return & exchange policy?

How do I return items purchased through my Wholesale account?

How do I exchange or return a gift?

Returns & Exchanges

What size Bogg bag should I order?

How much does my Bogg bag weigh?

What are Bogg bags made of?

What is the weight limit for my Bogg bag?

Does my Bogg Bag come with inserts or do I need to order them separately?

How do I care for my Bogg Bag?

How do I clean my Bogg Bag?

How do I clean my Canvas Bogg Bag?

What do I do if the straps are twisted?

How do I install or move my inserts?

How do I attach the Bogg Bevy to my Bogg Bag?

How do I attach or move Bogg Bits and inserts?

How do I clean my Bogg Brrr and Beauty bags?

My Bogg Bag is losing its shape - what do I do?

My strap broke or was chewed on - what do I do?!

One of the B Buttons that hold my straps is broken - is there any way to fix it?

The white snap that holds my insert has broken - can I get a new one?

How do I know if my Bogg Bag can be repaired?

How do I know if a website selling Bogg Bag products is authentic?

Can I Customize a Bogg Bag?

Will you restock Sold-Out items, and how will I know?

How do I keep my Bogg Bag straps looking their best?

Bogg Bevy Tips, Tricks, & FAQs

How can I get the most out of my Brrr Cooler insert?

Why does the top edge of my Bogg Bag have slight variations?

How to Keep Your Decorative Bit in Place?

Product Questions

When will my order arrive?

How do I track my order?

My tracking number is marked as "Delivered" but I didn't get my order

What should I do if my order arrived damaged?

Where do you ship?

How much does shipping cost?

What is my order shipped in?

Can I combine orders after they are placed?

Shipping & Delivery

Can I edit or cancel my order?

What forms of payment do you accept?

How do I apply a discount code or gift card?

Are there limits on how many Bogg Bags I can purchase?

What do I do if I'm missing a portion of my order?

Do you offer gift cards?

How can I leave feedback about my item?

How can I check the balance of my e-gift card or store credit?

Where can I view the status of my order?

How long will it take for my order to arrive?

When can I expect to receive my Digital Gift Card?

Why didn’t I receive my order or shipping confirmation email?

What information should I look for my credit or debit card statement when reviewing a charge for a Bogg Bag purchase?

Why do I see a pending charge from Bogg Bag on my credit or debit card statement?

Where can I find a promo or discount code?

Do you allow split payments and installments?

What is Shop Pay?

Do I need a bogg bag account to make a purchase?

Sales Tax & Tax Exemptions

Do orders include gift receipts?

Why do I see two charges for the same order?

How do I become a Bogg® retailer?

How do I become a Bogg® collaborator?

How do I contact Customer Service?

Do you offer donations or sponsorships?

Collaboration & Wholesale

Do you offer discounts for military & veterans?

Do you offer discounts for teachers?

Do you offer discounts for medical professionals?

Do you offer discounts for first responders?

How can I unsubscribe from marketing emails?

Discounts & Promos

Can I place an order over the phone with Bogg Bag?Updated a month ago