All support tickets are replied to within 24 hours, 7 days a week, including Holidays. Please be sure to check your spam or promotional folders.

Phone Support available 7 days a week | 9AM-6PM EST | (excluding Holidays)

Bogg

What is your return & exchange policy?

How do I return items purchased through my Wholesale account?

How do I exchange or return a gift?

Returns & Exchanges

What do I do if the straps are twisted?

One of the B Buttons that hold my straps is broken - is there any way to fix it?

What size Bogg bag should I order?

My strap broke or was chewed on - what do I do?!

My Bogg Bag is losing its shape - what do I do?

How do I care for my Bogg Bag?

Does my Bogg Bag come with inserts or do I need to order them separately?

How do I install or move my inserts?

How do I know if a website selling Bogg Bag products is authentic?

How do I clean my Bogg Bag?

What is the weight limit for my Bogg bag?

The white snap that holds my insert has broken - can I get a new one?

How do I attach or move Bogg Bits and inserts?

How much does my Bogg bag weigh?

What are Bogg bags made of?

How do I clean my Canvas Bogg Bag?

How do I know if my Bogg Bag can be repaired?

Bogg Bevy Tips, Tricks, & FAQ's

How do I attach the Bogg Bevy to my Bogg Bag?

Organizer Pouch Tip, Tricks, & FAQ’s

Topper Tips, Tricks, & FAQ’s

Call Me Bogg Tips, Tricks, & FAQ’s

Cooler Insert Tips, Tricks, & FAQ's

Straps Tips, Tricks, & FAQ's

Decorative Bit Tips, Tricks, & FAQ's

Divvy Up Tips, Tricks, & FAQ’s

Will you restock Sold-Out items, and how will I know?

Can I Customize a Bogg Bag?

Why does the top edge of my Bogg Bag have slight variations?

How do I clean my Bogg Brrr and Beauty bags?

Can I attach the Bogg keychain to my strap?

How do I find the perfect accessory colors for my Bogg bag?

Product Questions

When will my order arrive?

How do I track my order?

My tracking number is marked as "Delivered" but I didn't get my order

What should I do if my order arrived damaged?

Where do you ship?

How much does shipping cost?

What is my order shipped in?

Can I combine orders after they are placed?

What can I do if I won’t be home to receive my order?

Shipping & Delivery

Can I edit or cancel my order?

What forms of payment do you accept?

How do I apply a discount code or gift card?

Are there limits on how many Bogg Bags I can purchase?

What do I do if I'm missing a portion of my order?

Do you offer gift cards?

How can I leave feedback about my item?

How can I check the balance of my e-gift card or store credit?

Where can I view the status of my order?

How long will it take for my order to arrive?

When can I expect to receive my Digital Gift Card?

Why didn’t I receive my order or shipping confirmation email?

What information should I look for my credit or debit card statement when reviewing a charge for a Bogg Bag purchase?

Why do I see a pending charge from Bogg Bag on my credit or debit card statement?

Where can I find a promo or discount code?

Do you allow split payments and installments?

What is Shop Pay?

Can I place an order over the phone with Bogg Bag?

Do I need a bogg bag account to make a purchase?

Sales Tax & Tax Exemptions

Do orders include gift receipts?

Why do I see two charges for the same order?

Orders & Payments

How do I become a Bogg® retailer?

How do I become a Bogg® collaborator?

How do I contact Customer Service?

Do you offer donations or sponsorships?

Collaboration & Wholesale

Do you offer discounts for military & veterans?

Do you offer discounts for teachers?

Do you offer discounts for medical professionals?

Do you offer discounts for first responders?

How can I unsubscribe from marketing emails?

Discounts & Promos