How do I exchange or return a gift?Updated 21 hours ago
If you received a Bogg Bag as a gift and want to exchange it, here's how to proceed:
1. Eligibility for Gift Exchanges:
- Direct Website Purchases: Only items bought directly from the website are eligible for exchange.
- Retailer Purchases: If you buy the item from a retailer, the return or exchange must be handled directly through that retailer.
2. Return and Exchange Policy:
- Time Frame: Returns for store credit and exchanges are allowed within 45 days of the date the item was delivered.
- Return Shipping: Unfortunately, the company does not cover the cost of returning the item.
- Exchange Shipping: Shipping for the new exchange order is free of charge.
3. How to Start the Exchange Process:
- Order Number: You’ll need the 8-digit order number starting with "26" and either the shipping zip code or the email address associated with the order to begin the exchange.
- Exchange Process:
- Choose the items you want to exchange.
- Select the reason for the return (e.g., "I didn’t like the item" or "I found something else I like more").
- Select the option to either return or exchange the item.
- Use your return credit to shop for the new item(s) you want in exchange.
- Payment Information: When checking out, you’ll need to enter credit card details to place a temporary hold. The hold will only be charged if the return isn’t mailed within 14 days.
4. Return Label and Shipping Details:
- Once you’ve completed your exchange order, you’ll receive a return label and packing slip for the item you are returning.
- You’ll need to send back the original item within 14 days using the provided return label.
- Hold Release: After the returned item is received, the temporary hold on your credit card will be released.
5. No Order Number?
- If you don't have the order number, you can click on this link to fill out a form with your information. The team will then look up your order and contact you with the order number if they find it.
6. Store Credit Option:
- If you're not ready to exchange immediately, you can choose to receive store credit instead. This will come in the form of an e-gift card, which can be used exclusively on the website.
- E-gift card: The store credit never expires.