What is your return & exchange policy?Updated 2 months ago
Return & Exchange Policy
We want you to be happy. If you find Bogg Bag is not the right item for you, you may return or exchange your item within 15 days of receipt. Shipping costs are non-refundable and Bogg Bag does not issue return labels.
If your order arrives damaged or is missing items, please contact our support team here for assistance.
Returns & Exchanges Criteria
- Original packaging with tags still attached
- Returned in the same new, unused condition as received
Orders that don't meet these criteria aren't eligible for returns or exchanges.
Return Process
- Add your order # to the front of your return package to ensure smooth processing.
- Mail your return to us using the format and address below:
Bogg Bag – Returns
RA # 12345 (use your actual order number for the RA #)
80 Seaview Drive
Secaucus, NJ 07094
Bogg Bag does not cover return shipping costs or issue return labels.
Exchange Process
- Please reference your order number on the front of the package.
- Leave a note inside with your order number and the color/size bag you’d like to exchange it for, along with your name, shipping address, email, and phone number. While we do not offer a return label, we do cover the cost of shipping the new item out to you.
- Return your order to the address below:
Bogg Bag – Returns
RA # 12345 (use your actual order number for the RA #)
80 Seaview Drive
Secaucus, NJ 07094
Bogg Bag does not cover return shipping costs or issue return labels. However, we will cover the cost of shipping the new item out to you.
Important Reminders
We recommend that you keep the return package tracking number for your records in case the shipment is lost or delayed.
Bogg Bag does not cover return shipping costs or issue return labels. Return shipping costs are typically $10 or more for the Baby Bogg and $20 or more for the Original Bogg, depending on location, carrier, and the number of bags being returned.