Product Questions

What do I do if the straps are twisted?

Check out our tutorial video below:. Need more help? Send us a message here ✨

One of the B Buttons that hold my straps is broken - is there any way to fix it?

Yes! A replacement B Button will make your Bogg Bag as good as new. Reach out to us here with your order number, name, shipping address, and an image of your Bogg Bag in its entirety for assistance. Need more help? Send us a message here ✨

What size Bogg bag should I order?

The Original Bogg Bag: Our largest hero at 19" x 15" x 9.5", this bag is the Mary Poppins of totes – practically perfect for every occasion. Heading to the beach, a family picnic, or a day filled with errands? It's got room for towels, snacks, sunscr

My strap broke or was chewed on - what do I do?!

Not to worry!. Replacement straps can be purchased. Please reach out to us here and we'll be happy to assist in getting your Bogg Bag repaired ASAP!. P.S. We wouldn't say no to a picture of the furry criminal if one was involved in the destruction 😊

My Bogg Bag is losing its shape - what do I do?

Oh no! While it's rare for a Bogg Bag to become misshapen, it can happen when something has been leaning on it for a long period of time. To restore the shape, we recommend trying the following:. If neither of those options help restore the shape, pl

How do I care for my Bogg Bag?

Welcome to your go-to guide for keeping your Bogg Bag looking and feeling its best. Whether it's your daily carry-all or your adventure tote, here’s how to ensure it stays in tip-top shape:. Q: How do I maintain the shape of my Bogg Bag?. A: Maintain

Does my Bogg Bag come with inserts or do I need to order them separately?

Your Bogg Bag isn't just a bag; it's a system designed for your life in motion. Each one comes equipped with clear, color-trimmed inserts that seamlessly match your bag's hue. The Original Bogg Bag comes with both a large and a small insert, ensuring

How do I install or move my inserts?

Easy! To install your insert bag, use your thumb to simply push the white snap through the desired hole. To remove, use your thumb to push the white snaps back through the hole. Just a heads up - the white snaps should not be unsnapped or yanked on.

How do I know if a website selling Bogg Bag products is authentic?

At Bogg Bag, we prioritize ensuring that our customers receive authentic products and a high-quality experience when shopping with us. We would like to clarify that we are in no way affiliated with any third-party resellers or dealers. Purchasing fro

How do I clean my Bogg Bag?

To wash your Bogg Bag, water will do the trick! For messier trips, use mild soap and water or a simple antibacterial/baby wipe. Learn how to wash your Canvas Bogg Bag here. For Bogg Brrr and Beauty bags, use a soft cloth and mild soapy water to trea

What is the weight limit for my Bogg bag?

We know your Bogg Bag quickly becomes your go-to for everything from beach days to grocery runs, holding all your essentials (and then some). While they're designed to be your sturdy sidekick, even superheroes have their limits:. For the Original Bog

The white snap that holds my insert has broken - can I get a new one?

As long as the insert itself is still intact, then we can send replacement white snaps to get your insert reattached. Reach out to us here with your order number, name, shipping address, and an image of your Bogg Bag in its entirety for assistance. N

How do I attach or move Bogg Bits and inserts?

To install your Bit, use your thumb to simply push the white snap through the desired hole. To remove, use your thumb to push the white snap back through the hole. Just a reminder, the white snap should not be unsnapped or yanked on. Need more help?

How much does my Bogg bag weigh?

To learn about your Bogg bag's weight limit, click here!. Need more help? Send us a message here ✨

What are Bogg bags made of?

At the heart of your Bogg Bag's durability and unique charm is a material known as EVA. This innovative material crafts the body of both the Original and Baby Bogg Bags, as well as the steadfast base of the Beauty and the Bogg Cosmetic Bag. For a tou

How do I clean my Canvas Bogg Bag?

You can clean your Canvas Bogg Bag in two ways: spot cleaning or machine wash. Need more help? Send us a message here ✨

How do I know if my Bogg Bag can be repaired?

We understand that accidents happen, and we're here to assist you! Below is a detailed guide on the items eligible for repair or replacement:. B button: White Snaps:. Bogg Bag Strap & Insert: Should your strap or

Bogg Bevy Tips, Tricks, & FAQ's

The Bogg Bevy is the ultimate drink caddy, designed to sit inside your Original or Baby Bogg Bag to keep your favorite beverages close at hand. Made from the same durable, washable material as your bag, it's easy to clean and built to last. Tips for

How do I attach the Bogg Bevy to my Bogg Bag?

The Bogg Bevy simply hooks onto the outer rim of your Bogg Bag. It is not installed into any of the Bogg Bag holes like the Bits or Inserts. Need more help? Send us a message here ✨

Organizer Pouch Tip, Tricks, & FAQ’s

If you love your Bogg Bag but find yourself digging around for your keys, lip balm, or sunscreen, it’s time to meet your new best friend, the Bogg Bag Organizer Pouch aka She’s A Beauty. This simple yet brilliant accessory helps keep your essentials

Topper Tips, Tricks, & FAQ’s

Bogg Topper Tips, Tricks, & FAQs: Everything You Need to Know. If you’re a fan of Bogg Bags, you already know how versatile, stylish, and durable they are. But if you’re ready to take your bag game to the next level, it’s time to talk about Bogg Topp

Call Me Bogg Tips, Tricks, & FAQ’s

Whether you’re heading to the beach, lounging poolside, or running errands with your Bogg Bag in tow, the Bogg Bag Phone Holder is a game-changer for keeping your phone secure, dry, and within easy reach. Small in size but mighty in convenience, this

Cooler Insert Tips, Tricks, & FAQ's

Bogg Brr Cooler Tips, Tricks, & FAQ’s. The Brrr Cooler insert is designed to work best with ice packs or blocks. Since the insert isn’t fully waterproof, using loose ice can lead to leaks as it melts. To ensure a leak-free experience and keep the coo

Straps Tips, Tricks, & FAQ's

How do I keep my Bogg Bag straps looking their best?. The straps on Bogg Bags are designed to hold their shape when placed in the downward "U" position when not in use. If the straps are consistently kept upright for long periods, they may lose some

Decorative Bit Tips, Tricks, & FAQ's

How to Keep Your Decorative Bit in Place?. If your Decorative Bit is rotating, spinning, or shifting out of position, simply wrap a small rubber band around the back stem (the part that goes into the bag). This adds just the right amount of friction

Divvy Up Tips, Tricks, & FAQ’s

Meet your Bogg Bag’s new best friend: Divvy Up! This smart, snap-in insert transforms your Original Bogg Bag into a neat, organized carry-all—perfect for the beach, sports events, errands, and more. What Is Divvy Up?. The Divvy Up is a removable orga

Will you restock Sold-Out items, and how will I know?

We know how disappointing it is when an item you want is sold out, but the good news is we often restock popular products! To stay updated, here’s how you can easily keep track:. With these options, you'll always be in the know and never miss out on

Can I Customize a Bogg Bag?

At the moment, we don’t offer custom Bogg bags. However, we completely understand how fun and exciting it would be for our customers to design their unique bags, and it's something we’ve been hearing from many of you!. While custom orders aren’t avai

Why does the top edge of my Bogg Bag have slight variations?

Each Bogg Bag is crafted using a special molding process to create its signature shape. In the final stage, the top edges are hand-trimmed, which may result in slight marks or minor variations. These subtle imperfections are a natural part of the han

How do I clean my Bogg Brrr and Beauty bags?

For Bogg Brrr and Beauty bags, use a soft cloth and mild soapy water to treat surface stains on the nylon and canvas. Need more help? Send us a message here ✨

Can I attach the Bogg keychain to my strap?

If you’ve got your hands on a Bogg Keychain, you already know how cute and colorful this little accessory is. But one question we hear a lot is: "Can I attach the Bogg Keychain to my Bogg Bag strap?". No, the current version of the Bogg Keychain is n