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Bogg

As long as the insert itself is still intact, then we can send replacement white snaps to get your insert reattached.&#xA0;Reach out to us<a style="box-sizing: inherit; background-color: transparent; color: rgb(42, 57, 143); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">&#xA0;here</a> with your order number, name, shipping address, and an image of your Bogg Bag in its entirety for assistance.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">Need more help? Send us a message <a href="https://contact.gorgias.help/forms/rqxk27tp" rel="noopener noreferrer" target="_blank">here</a> &#x2728;

As long as the insert itself is still intact, then we can send replacement white snaps to get your insert reattached. Reach out to us here with your order number, name, shipping address, and an image of your Bogg Bag in its entirety for assistance. N

The white snap that holds my insert has broken - can I get a new one?

Product Questions

What is your return & exchange policy?

How do I return items purchased through my Wholesale account?

How do I exchange or return a gift?

Returns & Exchanges

What do I do if the straps are twisted?

One of the B Buttons that hold my straps is broken - is there any way to fix it?

What size Bogg bag should I order?

My strap broke or was chewed on - what do I do?!

My Bogg Bag is losing its shape - what do I do?

How do I care for my Bogg Bag?

Does my Bogg Bag come with inserts or do I need to order them separately?

How do I install or move my inserts?

How do I know if a website selling Bogg Bag products is authentic?

How do I clean my Bogg Bag?

What is the weight limit for my Bogg bag?

How do I attach or move Bogg Bits and inserts?

How much does my Bogg bag weigh?

What are Bogg bags made of?

How do I clean my Canvas Bogg Bag?

How do I know if my Bogg Bag can be repaired?

Bogg Bevy Tips, Tricks, & FAQ's

How do I attach the Bogg Bevy to my Bogg Bag?

Organizer Pouch Tip, Tricks, & FAQ’s

Topper Tips, Tricks, & FAQ’s

Call Me Bogg Tips, Tricks, & FAQ’s

Cooler Insert Tips, Tricks, & FAQ's

Straps Tips, Tricks, & FAQ's

Decorative Bit Tips, Tricks, & FAQ's

Divvy Up Tips, Tricks, & FAQ’s

Will you restock Sold-Out items, and how will I know?

Can I Customize a Bogg Bag?

Why does the top edge of my Bogg Bag have slight variations?

How do I clean my Bogg Brrr and Beauty bags?

Can I attach the Bogg keychain to my strap?

When will my order arrive?

How do I track my order?

My tracking number is marked as "Delivered" but I didn't get my order

What should I do if my order arrived damaged?

Where do you ship?

How much does shipping cost?

What is my order shipped in?

Can I combine orders after they are placed?

What can I do if I won’t be home to receive my order?

Shipping & Delivery

Can I edit or cancel my order?

What forms of payment do you accept?

How do I apply a discount code or gift card?

Are there limits on how many Bogg Bags I can purchase?

What do I do if I'm missing a portion of my order?

Do you offer gift cards?

How can I leave feedback about my item?

How can I check the balance of my e-gift card or store credit?

Where can I view the status of my order?

How long will it take for my order to arrive?

When can I expect to receive my Digital Gift Card?

Why didn’t I receive my order or shipping confirmation email?

What information should I look for my credit or debit card statement when reviewing a charge for a Bogg Bag purchase?

Why do I see a pending charge from Bogg Bag on my credit or debit card statement?

Where can I find a promo or discount code?

Do you allow split payments and installments?

What is Shop Pay?

Can I place an order over the phone with Bogg Bag?

Do I need a bogg bag account to make a purchase?

Sales Tax & Tax Exemptions

Do orders include gift receipts?

Why do I see two charges for the same order?

Orders & Payments

How do I become a Bogg® retailer?

How do I become a Bogg® collaborator?

How do I contact Customer Service?

Do you offer donations or sponsorships?

Collaboration & Wholesale

Do you offer discounts for military & veterans?

Do you offer discounts for teachers?

Do you offer discounts for medical professionals?

Do you offer discounts for first responders?

How can I unsubscribe from marketing emails?

Discounts & Promos

The white snap that holds my insert has broken - can I get a new one?Updated 5 months ago