Returns & Exchanges Criteria. Items that don't meet these criteria, or are tagged as Final Sale, aren't eligible for returns or exchanges. Shipping costs are non-refundable. If your order arrives damaged or is missing items, please contact our suppor

Returns &amp; Exchanges Criteria<ul><li style="font-size: 16px; color: rgb(0, 0, 0);">Original packaging with tags still attached</li><li style="color: rgb(0, 0, 0);">Returned in the same new, unused condition as received</li></ul>Items that don&apos;t meet these criteria, or are tagged as Final Sale, aren&apos;t eligible for returns or exchanges. Shipping costs are non-refundable.If your order arrives damaged or is missing items, please <a class="fr-strong fr-green" href="https://contact.gorgias.help/forms/rqxk27tp" rel="noopener noreferrer" target="_blank">contact our support team here</a>&#xA0;for assistance.We currently only accept returns for US orders but are looking into adding other countries asap!<hr>Return Process<a href="https://boggbag.loopreturns.com/#/" id="isPasted" rel="noopener noreferrer" target="_blank">Click here to start your return.</a><ul id="isPasted"><li style="font-size: 16px; color: rgb(0, 0, 0);">You have 15 days&#xA0;from the date of delivery to process a return for a refund through our portal.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">After 15 days, you may still return your item for store credit within 45 days&#xA0;of delivery.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">You&apos;ll receive a return label and packing slip to send back your items. Please note:&#xA0;Bogg Bag does not cover return shipping costs.</li><li style="font-size: 16px;">Refunds will be issued to the original form of payment, and store credits will be issued as an e-gift card that never expires and can be used only at&#xA0;<a href="http://www.boggbag.com/">www.boggbag.com</a>.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Please allow 1-2 weeks for us to process your return.</li></ul>(Apple users: If there is an issue with Safari, please use Chrome.)<hr>Exchange Process<ul><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0);">You have&#xA0;45 days&#xA0;from the date of delivery to process an exchange through our portal.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">First, select the items you wish to exchange and the return reason when prompted.<ul style="color: initial;"><li style="font-size: 16px; color: rgb(0, 0, 0);">Select I didn&apos;t like the item OR I found something else I like more&#xA0;reason, and then the appropriate details on the next screen.</li></ul></li><li style="font-size: 16px; color: rgb(0, 0, 0);">Next, click the &apos;Return or exchange item&apos; button in the bottom of the dialog box.<ul style="color: initial;"><li style="font-size: 16px; color: rgb(0, 0, 0);">Select the &apos;Exchange with $&apos; button to begin your exchange order.</li></ul></li><li style="font-size: 16px; color: rgb(0, 0, 0);">You will be re-directed to <a data-fr-linked="true" href="//www.boggbag.com">www.boggbag.com</a> to shop for your exchange items using return credit. You should see the credit in the bottom of your screen.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Add the items to cart and click &apos;Checkout&apos; once you&apos;re ready.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">You&apos;ll be re-directed back to the Loop Returns portal where you will see your return summary and exchange order.<ul style="color: initial;"><li style="font-size: 16px; color: rgb(0, 0, 0);">Make sure to review the customer information section and update the shipping address if needed.</li></ul></li><li style="font-size: 16px; font-weight: bold; color: rgb(0, 0, 0);">You will be required to enter your credit card information for the exchange order to put a temporary hold on your card. You will only be charged for the amount covered by your returned items if your return isn&#x2019;t in the mail within 14 days of submitting.</li><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0);">Once you press submit, you&apos;ll receive a return label and packing slip to send back your items, and your new order will be processed right away!</li></ul><a href="https://boggbag.loopreturns.com/#/" id="isPasted" rel="noopener noreferrer" target="_blank">Click here to start your exchange.</a>(Apple users: If there is an issue with Safari, please use Chrome.)<hr>FAQ&apos;sWhat if I&apos;m exchanging for something less than what I paid?<ul><li style="font-size: 16px; color: rgb(0, 0, 0);">Any unused return credit will either be refunded or can be converted into store credit&#x2014;your choice.</li></ul>What if I want to buy more than the credit I&apos;m receiving back?<ul><li style="font-size: 16px; color: rgb(0, 0, 0);">You can even buy more than your return credit; any additional charges will be processed at checkout.</li></ul>Why am I receiving a smaller refund than what I paid?<ul><li style="font-size: 16px; color: rgb(0, 0, 0);">We do not cover return shipping costs or refund the original shipping costs. For exchange orders, we will cover the shipping cost of your new, exchange order.</li></ul>I received a Bogg Bag as a gift. Can I return or exchange it?<ul><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0);">As long as the item was purchased directly from our site, and not at one of our authorized retailers, we&apos;re happy to assist with a gift return for store credit or an exchange.&#xA0;<ul><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0);">If you know the order number or email of the person who purchased the bag, please use the above steps to <a href="https://boggbag.loopreturns.com/#/gift" rel="noopener noreferrer" target="_blank">process your return as a gift return</a>.&#xA0;</li><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0);">If you don&apos;t have the order number or email, please use this link to submit your information: <a href="https://boggbag.loopreturns.com/#/gift" id="isPasted">Gift Return Form</a>.</li></ul></li></ul>Important RemindersWe recommend that you keep the return package tracking number for your records in case the shipment is lost or delayed. We&#x2019;ll happily provide a full refund to your original payment method once we receive your item back at our warehouse. Just a heads-up: it may take the bank about 5-10 business days to return your funds from the date we process your refund.&#xA0;&#xA0;

What is your return & exchange policy?

To initiate a return for your wholesale order, please reach out directly to our wholesale team at orders@boggbag.com. They will be happy to assist you with the return process and ensure everything is taken care of. If your purchase was made directly

To initiate a return for your wholesale order, please reach out directly to our wholesale team at&#xA0;<a href="mailto:orders@boggbag.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">orders@boggbag.com</a>. They will be happy to assist you with the return process and ensure everything is taken care of.If your purchase was made directly through our website (<a href="https://usc-word-edit.officeapps.live.com/we/www.boggbag.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">www.boggbag.com</a>), you can find our&#xA0;returns and exchanges policy&#xA0;<a href="https://bogg-bag.gorgias.help/en-US/what-is-your-return-and-exchange-policy-367328" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">here.</a>&#xA0;

How do I return items purchased through my Wholesale account?

If you received a Bogg Bag as a gift and want to exchange it, here's how to proceed:. 1. Eligibility for Gift Exchanges:. 2. Return and Exchange Policy:. 3. How to Start the Exchange Process:. 4. Return Label and Shipping Details:. 5. No Order Number

If you received a Bogg Bag as a gift and want to exchange it, here&apos;s how to proceed:&#xA0;1. Eligibility for Gift Exchanges:&#xA0;<ul><li>Direct Website Purchases: Only items bought directly from the <a class="Hyperlink SCXW126896662 BCX0" href="https://boggbag.loopreturns.com/#/" target="_blank" rel="noreferrer noopener">website</a>&#xA0;are eligible for exchange.</li><li>Retailer Purchases: If you buy the item from a retailer, the return or exchange must be handled directly through that retailer.</li></ul>2. Return and Exchange Policy:&#xA0;<ul><li>Time Frame: Returns for store credit and exchanges are allowed within 45 days of the date the item was delivered.</li><li>Return Shipping: Unfortunately, the company does not cover the cost of returning the item.</li><li>Exchange Shipping: Shipping for the new exchange order is free of charge.</li></ul>3. How to Start the Exchange Process:&#xA0;<ul><li>Order Number: You&#x2019;ll need the 8-digit order number starting with &quot;26&quot; and either the shipping zip code or the email address associated with the order to begin the exchange.</li><li>Exchange Process:<ul><li>Choose the items you want to exchange.</li><li>Select the reason for the return (e.g., &quot;I didn&#x2019;t like the item&quot; or &quot;I found something else I like more&quot;).</li></ul></li><li>Select the option to either return or exchange the item.</li><li>Use your return credit to shop for the new item(s) you want in exchange.</li><li>Payment Information: When checking out, you&#x2019;ll need to enter credit card details to place a temporary hold. The hold will only be charged if the return isn&#x2019;t mailed within 14 days.</li></ul>4. Return Label and Shipping Details:&#xA0;<ul><li>Once you&#x2019;ve completed your exchange order, you&#x2019;ll receive a return label and packing slip for the item you are returning.</li><li>You&#x2019;ll need to send back the original item within 14 days using the provided return label.</li><li>Hold Release: After the returned item is received, the temporary hold on your credit card will be released.</li></ul>5. No Order Number?&#xA0;<ul><li>If you don&apos;t have the order number, you can click on this <a href="https://boggbag.loopreturns.com/#/" target="_blank" rel="noreferrer noopener">link</a> to fill out a form with your information. The team will then look up your order and contact you with the order number if they find it.</li></ul>6. Store Credit Option:&#xA0;<ul><li>If you&apos;re not ready to exchange immediately, you can choose to receive store credit instead. This will come in the form of an e-gift card, which can be used exclusively on the website.</li><li>E-gift card: The store credit never expires.</li></ul>

How do I exchange or return a gift?

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Bogg

Returns & Exchanges

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Product Questions

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Shipping & Delivery

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Do you offer gift cards?

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What information should I look for my credit or debit card statement when reviewing a charge for a Bogg Bag purchase?

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