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Orders & Payments

Can I edit or cancel my order?

If you have any changes or revisions to your order, please don't hesitate to contact us. Your satisfaction is our priority, and we're happy to work with you to ensure everything is just right!. Phone Support | Monday - Friday | 9AM-4PM EST | 866-264-

What forms of payment do you accept?

We accept the following forms of payment:. We do not currently offer split payment. Need more help? Send us a message here ✨

How do I apply a discount code or gift card?

Here’s how to apply your discount for your Bogg Bag:. At checkout, you’ll see a box that says ‘’ Discount code or gift card’’ — Enter your code. After entering your promo code, hit apply. Quick Tips for Using Your Promo Code:. Remember, promo codes a

What should I do if my order arrived damaged?

Quality is our highest priority. Always has been, always will be. We guarantee our merchandise to be free of any mechanical defects, such as broken straps or buttons. If your order arrives damaged, reach out to us here and we'll make it right. Need m

Are there limits on how many Bogg Bags I can purchase?

In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our merchandise. We

What do I do if I'm missing a portion of my order?

We're sorry you didn't get everything you ordered! Don't worry, we'll make sure your full order gets to you. Here's what might be happening:. Need more help? Send us a message here ✨

Do you offer gift cards?

We sure do! Check out our gift card options here. We offer gift cards in the amount of $25, $50, $75, $100, $150, and $200. Do store credits or gift cards expire?. Nope! Bogg Bag gift cards and merchandise credits never expire, and there are no other

How can I leave feedback about my item?

How can I leave feedback about my Bogg Bag?. We'd love to hear what you think about your Bogg Bag and accessories! To leave feedback, simply go to the product page for your item on our website, scroll down to the Reviews section, and click the "Write

How can I check the balance of my e-gift card or store credit?

You can view the remaining credit of your e-gift card by going to the email you received with the gift card code and clicking View Gift Card Balance underneath the Visit Online Store button. Already at checkout? You can view your balance once you app

Where can I view the status of my order?

To see the status of your order, just head to our Order Status Page. You’ll need your order number, billing zip code, and the last name on the order. Click Track order. You can also log in to your Bogg Bag account to easily view your order history. I

How long will it take for my order to arrive?

Order Processing & Shipping. We process and ship orders within 2 to 4 business days. For in-stock orders within the continental US, your Bogg Bag should arrive in 5-10 business days. Delivery dates provided in checkout are estimates and are not guara

When can I expect to receive my Digital Gift Card?

Bogg Bag Digital E-Gift Cards. Gift cards are sent via email within 24 hours of purchase, and you can choose to have the email sent to the recipient or yourself to forward on a special day. Want to treat yourself or someone else? Get your e-gift card

Why didn’t I receive my order or shipping confirmation email?

Didn't Get Your Order or Shipping Confirmation?. When you place an order, you should receive a confirmation email. Once your order ships, we’ll send another email with tracking details. If you haven't received these, be sure to check your spam or jun

What information should I look for my credit or debit card statement when reviewing a charge for a Bogg Bag purchase?

Your credit card statement should show the charge or merchant as Bogg Bag and the date and amount of the charge. If you see anything else, you’ve likely placed an order on a scam site. You can reach out to our team here to verify if we’ve received yo

Why do I see a pending charge from Bogg Bag on my credit or debit card statement?

For new orders, we capture payment as soon as the order is placed. You might see it as pending until your bank processes the payment on their end. Please keep in mind that during busy times, order processing may take a little longer than usual. Once

Where can I find a promo or discount code?

To stay updated on our latest product releases, exclusive discounts, early access, and exciting news from Bogg Bag, we recommend signing up for our newsletter! You'll be the first to know about special offers and promotions. Enter your email at the b

Do you allow split payments and installments?

At the moment, we don’t offer split payments. If you're using a Visa or Mastercard gift card, please note it can't be combined with another form of payment. If you are looking to use Shop Pay Installments for your order, select it at checkout.

What is Shop Pay?

Shop Pay is a payment service developed by Shopify that is designed to streamline the online shopping experience. It offers several key features:. Fast Checkout: Once you save your payment and shipping information with Shop Pay, you can check out qui

Can I place an order over the phone with Bogg Bag?

At this time, we do not accept phone orders. However, you can reach out to us via email at [email protected] or by phone at 866-264-4224 for assistance with your online orders.

Do I need a bogg bag account to make a purchase?

No account is required to shop on our site—you can check out as a guest anytime. However, creating a Bogg Bag account offers perks like Quick Checkout, Wish Lists, eGift Card management, and easy access to Order History and Tracking. To create an acc

Sales Tax & Tax Exemptions

We can provide tax exemptions to eligible individuals and organizations upon receipt of the required documentation. Think you qualify? If so, please reach out to us here with the necessary paperwork, and we’ll be glad to assist you!. Sales tax will b